General Manager | RTO

Bright Spark Recruitment is partnering with a highly regarded national organisation that deliver Hospitality package Qualifications to students across multiple states. The RTO is one business unit of a larger organisation with a strong footprint, and recognisable brands to those outside of the Hospitality and VET sectors. Training is delivered to internal employees on the job, which contributes to productivity of the broader business.

We are seeking an experienced General Manager to provide operational, training and strategic leadership across a nationally recognised specialist education environment supporting government-funded traineeships.

This is a rare senior leadership opportunity suited to an executive who combines strong organisational and operational and training leadership capability, with good understanding RTO Compliance managing Profit and Loss.

Key Responsibilities

• Inspire, lead and manage the RTO, Compliance and Training Teams in a complex multi-stakeholder environment 

• Drive high quality, compliant and efficient delivery of training and assessment across the traineeship program against set budgets (with full P&L responsibility for the business unit) and target KPI trainee recruitment scheduling and numbers, meeting fixed retention and completion rates and in accordance with the Quality Management System 

• Strategic oversight and sign-off on trainee recruitment processes working closely with expert internal Talent Acquisition team members 

• Work closely with the RTO Operations Manager to lead RTO Operations across the business taking full responsibility for funding obligations and reporting requirements (AVETMISS) and responding to all feedback from trainees, employers and other stakeholders 

• Manage relationships and work sustainably with external and internal stakeholders to ensure the smooth delivery of the Certificate III training programs including the broader business hospitality and tourism operational teams, host employers and industry representatives, and People and Culture Teams

• Contribute to the strategic expansion, development and continuous improvement of the program and related training resources including RTO compliance activities and operational leadership of the Quality Assurance Committee (QAC)

• Drive the implementation and evolution of the LLND Framework 

• Lead and support co-delivered Orientation and Graduation programs and celebrations

• Support the growth and evolution of a co-designed Tourism Certificate III program at ARR 

• Provide corporate level monthly, quarterly and 6-monthly reporting across the deliverables of the role 

• Ensure records are maintained to ASQA accreditation and regulatory standards and requirements 

• Contribute to the strategic development, enhancement and expansion of the NITA program over the next three to five years, including identifying, supporting, developing and retaining graduate trainees

Candidate Profile

The successful candidate will likely bring:

• Bachelor level degree in a related field - education, compliance/legal, management/business or a field aligned to the RTO's training scope of Tourism or Hospitality 

• Minimum 5 years’ experience in a similar RTO CEO or General Manager role with strong practical VET sector expertise and knowledge 

• High levels of understanding of the VET industry and adult, strength-based learning and a proven track record delivering similar successful training programs 

• A Cert IV TAE or above and/or knowledge of learning design is highly desirable

Confidential Discussion

Should you be interested and match the above criteria, reach out for a confidential discussion regarding the opportunity. Contact Jeremy Dennis 04•• ••• 769 or email ••••@brightsparkrecruitment.com.au. An application, or emailed CV prior to any discussions will greatly assist in given context to the role.

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